Conditions

Prices

All prices are given in EUR and include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice. Prices marked as »instead of« are old primary selling prices of articles in our shops.

Good price guarantee

If you find the product that you like at any other EU retailer for a better price than in our shop then we are going to give you the same product for the same price as them.

All that you have to do is to provide the other retailer's offer via e-mail.

The best price guarantee applies to all items in the regular offer of EU retailers, provided that the product is actually in stock and available at the retailer offering the lower price (abroad via online ordering). Abroad, the guarantee applies to the published price together with delivery to Slovenia. The product from the competitive offer must be identical in color and size. The guarantee does not apply in the case of sales due to store closures, private sales, or other non-standard sales promotions. Offers from online marketplaces (Ebay, Amazon, etc.) are not valid.

When enforcing the lowest price guarantee, other benefits for the item with the accepted lowest price guarantee cannot be used.

 Orders-Buyers guide

1. Orders can be placed 7 days a week/ 24 hours a day.  Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »order«. 
   If this is the first time you are buying at our online store, you will have to click on »create account«. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«. The confirmation of your purchase will be immediately sent to your email address. 
   
   Some products do not have »the shopping cart«. These products can be ordered by email info@extremevital.com or by phone +386(0)45157712 and can be collected at one of our shops. 
   
   If you do not wish to register, you can also place your order via email info@extremevital.com or telephone +386(0)45157712 during the working hours of our shops. 
    
2. Order confirmed-contract made 
   The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number.By order confirmation, the seller informs the purchaser of possible delivery time by email.
3. Product dispatched 
   The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

Payment & Delivery

Payment for orders, destined to non-Slovenian addresses must be made by:

• cash on delivery  (Croatian and Italian Customers only)
• bank transfer
• payment by credit card (Visa & Mastercard)
• payment via PayPal

* Notice: Cash discount (items with price marked as "Cash price") AND items with promotional discount will be reduced by 4%, when using  PayPal payment.

Using bank transfer to the following account:

IBAN:	SI56 0312 8100 0690 789
BIC:	SKBASI2X
Bank:	SKB d.d.
Account holder:	PR, d.o.o.
Purpose:	Order No.

When an order is placed, we will send you an email or fax with all the necessary payment details.

• In the case of bank transfer the purchaser - after confirmation of purchase- receives invoice via email of FAX. The goods are shipped after receiving funds at the account of the seller.
• In the case of payment by credit card, the goods are shipped to the purchaser the next business day. 
  

We guarantee prompt delivery (for all locations outside Slovenia within 3-5 business days) of all ordered items that are in stock. All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store. An exception may occur, if there are several orders of the last existing items.  In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well. 

Delivery to Croatia will be made in 2 business days max (except islands - 3 business days). of all ordered items that are in stock.  

In case you wish to purchase a related product but cannot locate it in our shop, please contact us via email or phone.  

The delivery of ordered goods is executed by our contracting partner  DPD . All orders will be shipped the same or the next working day (under the condition, the items are in stock). Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order.  

Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost. In case we run out of stock, we will let you know immediately and suggest other similar products or will let you know of the possible delivery time for the ordered items. It is also possible to collect the ordered products personally at on of our shops.  

The cost of delivery to Croatia for orders under 80 EUR is 5 EUR, and for orders higher than 80 EUR delivery is FREE. These prices are given only for Croatian customers.
The cost of delivery to EU (except Croatia) for orders under 200 EUR is 9 EUR, and for orders higher than 200 EUR delivery is FREE (except bikes and roof boxes). 

The delivery cost for Thule roof boxes and tents is 120€ for the the EU (except Croatia) and 39€ for Italy.
Delivery cost for bikes under 1789€ is 49€ for the EU (except Croatia) and 39€ for Italy. Delivery for bikes over 1798€ is free of charge the EU.
Delivery cost for electric bikes under 3598€ is 69€ for the EU (except Croatia) and 59€ for Italy. Delivery for bicycles over 3598€ is free of charge for the EU.
The delivery cost for children's bikes is 39€ for the EU (except Croatia) and 29€ for Italy.
The delivery cost for balance bikes is 29€ for the EU (except Croatia) and 19€ for Italy.

 

Purchase of exclusive products

A product labeled as "Exclusive" is a product that, due to its exclusivity or special features, is limited to a purchase of no more than two (2) pieces per customer in one season, taking into account also any different sizes of the same product. The season is divided into two periods: spring/summer and autumn/winter. In each of these periods, the customer is limited to purchasing no more than two pieces of the exclusive product. The total quantity of the product from completed purchases, orders in process, and the current amount in the cart must not exceed the upper limit of two pieces in one season. In the case of a violation of this limit, we reserve the right to cancel or refuse the order.
Exclusive products can not be used with promotional codes.

 

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (PR d.o.o., Extreme Vital, Pustal 101, 4220 Škofja Loka, info@extremevital.com, Phone number: + 386 221 77 53 66) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at the bottom, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

* electronic devices (watches, bike computers) that have been turned on can not be returned

The contract resignation form for purchased items:

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return of Damaged Goods

In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery, namely DPD. Together we will make sure that the complaint will be solved as quickly as possible. 

Complaint

If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser's order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the store personally. 

Warranty

The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller. 

The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.

Damaged or defective goods

Consumer protection laws define damaged or defective goods as:

• Goods that do not have the necessary characteristics for their normal use;
• Goods that do not have the necessary characteristics for a particular use - such use is known to the seller - for which purchase was done;
• Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
• Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

Managing the damaged or defective goods

The buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. Please use this form to report damaged or defective goods.

The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.

Warranty

The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller.

The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.

Gift Vouchers

Redeeming a Gift Voucher:

• Inside your shopping cart, featuring the selected item, you will find a box to enter gift voucher code.
• Enter the ten-digit gift code, which can be found on the back of your gift voucher, into the code/certificate box
• By clicking the button to the right, the gift voucher is activated
• If the code is correct, the system will automatically deduct the amount of gift voucher from the sum total of your order
• If the code is not correct, the system will notify you, that the code you entered is incorrect.

*  You can use several gift vouchers for an individual purchase. Substituting gift vouchers for cash is not possible. In some cases, gift vouchers cannot be combined with promotional codes. Gift vouchers are valid for 12 months after issue date and they can be redeemed within that time.

More information avaliable on the FAQ page

Promotional codes

Redeeming a promotional code:

• Inside your shopping cart, featuring the selected item, you will find a field to enter the promotional code
• Enter the promotional code into the code/certificate box
• By clicking the button to the right you activate the code
• If the code is correct, the system will automatically take into account the discount represented by the entered code
• If the code is not correct, the system will notify you, that the code you entered is incorrect.

More information avaliable on the FAQ page

Only one promotional code can be used for an individual purchase. Some promotional codes cannot be combined with gift vouchers.

* promotional codes are not eligible for products with "insted of" price except for codes that are valid for entire purchase (e.g. BDAY, MNENJE, WELCOME).

* promotional codes do not apply to items where good price guarantee was confirmed.

* promotional codes are not eligible for Giant bikes.

Items on the website

We allow the possibility of error in technical specifications of items. Images of items may differ from the actual ones.

Complaints and disagreements

The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure.

The provider is aware that the essential characteristic of a consumer dispute, especially when solving the case in court, is the asymmetry between the value of the claim and the costs that are caused by resolving the dispute. This is also the major reason to avoid any procedures in court. Therefore, the provider should do its best to solve any dispute using a mutual agreement.

In case of an issue, the buyers are encouraged to contact the seller company PR, šport in trgovina, d.o.o., on the telephone 04 51 57 712 or via e-mail address info@extremevital.com. Appeals must be submitted via email address info@extremevital.com or in writing at the company headquarters: PR, šport in trgovina, d.o.o., Puštal 101, 4220 Škofja Loka.

Out-of-court settlement of consumer disputes

In accordance with legal norms, company PR, šport in trgovina, d.o.o. does not recognize any extra-judicial settler of consumer disputes as being responsible for resolving the disputes, which the consumer can trigger in accordance with the Act on the extra-judicial settlement of consumer disputes.

In accordance with EU regulation No. 524/2013 of the European Parliament, the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 in Directive 2009/22 / EC, the company PR PR, šport in trgovina, d.o.o. presents a website link to the platform for online dispute resolution (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.